Summary of Food Stamp Customer Interviews For Payment Accuracy Initiative

How do people applying for food stamps feel about the customer service they receive during the application process? This report contains the results of interviews with people who had just completed the food stamp application process at the Marcia P Coggs Human Services Center. People were asked a series of customer service-related questions, including how they were treated, how long they waited, and whether they had problems with the application process.

Published March, 2004
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Summary of Customer Interviews For Payment Accuracy Initiative